Support Center - Heat Map Tracker
Heat Map Tracker
A.Heatmap tracker is 100% accurate in terms of logging the exact mouse coordinate data which is provided by the browser. However, dynamic content is a…
Q.Not recording mouse movements or keypresses
A.The session recordings are not actual recordings, but merely a representation of the user’s behaviour on the site. It does not physically reproduce…
Q. Tracking of (https://) secure pages
A.Please note that if you’re trying to track secure pages on Heatmap Tracker, then the domain on which Heatmap Tracker is installed MUST have a registere…
Q.Minimum Installation Requirements
A.Heatmap Tracker Requires PHP 5.4 or better PHP cURL library installed PHP MySQLi library installed MySQL database Around 15MB – 20MB of disk space …
Q.Can't Login? Banned IP?
A.General advice: Note that both the email address (or username) AND password fields are case sensitive Please be VERY careful to not include spaces b…
Q. Switching to RDS
A.There are two ways you could accomplish this: You could create the RDS instance manually on your Amazon AWS account. This requires some knowledge with…
Q.Do recordings show the actual page as the visitor saw it at the time?
A.Heatmap Tracker loads your website into a frame and then overlays the actions taken by your visitor during his session. To actually record the action…
Q. How does the data aggregation work?
A.The data aggregator essentially works by taking all your heatmap data and then snapping each point to a grid. The grid’s size is what you define us…
Q.RDS VPS Security Error
A.Amazon has changed how they set up RDS and link security groups via the API. Due to this change and the fact that Heatmap Tracker adopts the latest version…
Q.Getting this error when trying to install using RDS: "The AWS Access Key Id needs a sub
A.This error is likely due to Amazon not having verified your additional services, such as RDS. Even though you may have an ‘active account’ (fo…